Spectrum Internet Keeps Dropping – How To Fix

By Max Anthony •  Updated: 12/01/22 •  7 min read

Spectrum Internet Keeps DroppingSpectrum is a trademark of Charter Communications that is used to market the company’s commercial and residential cable television, internet, phone line, and wireless services. Prior to the introduction of the brand in 2014, these offerings were primarily marketed under the Charter name.

Spectrum Internet provides approximately 30 million consumers across 41 states, so it’s likely that it’s accessible in your area or nearby. If so, you’d be hard pressed to find a better cable broadband provider, especially since Spectrum, unlike its main competitors, Xfinity and Cox, does not impose a data cap. Assume, however, that your address has a 100% fiber connection. In that case, you should seriously reconsider going with that rather than Spectrum for faster internet speeds and a more reliable service.

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Spectrum Internet delivers broadband connection to customers homes primarily through hybrid micro coaxial cables. As evidenced by Charter’s three fast tiers, cable is a reliable method that provides faster internet speeds than DSL, wireless broadband, and global positioning system. However, fiber internet can also provide faster upload speeds as well as equally quick upload speeds. Upload speeds on cable broadband plans from companies such as Optimum, Xfinity, and Cox are typically in the double digit numbers.

Spectrum has been fantastic to me ever since I started using their broadband service. I had incredible speeds, and time lag was not an issue during my brief playtime. The connection, however, had recently been falling at random. It didn’t happen at a specific time, but whenever it does, I lose my wifi connection for nearly 30 minutes.

Even though it eventually resolves itself, this guide requires a more long-term solution. What if this happened during a business meeting?

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This handy little guide can assist you in repairing your Spectrum wifi connection that keeps dropping out.

Reboot Your Router

Restarting a device is the most basic troubleshooting step, and it can resolve many issues with your router and modem, such as your Spectrum Modem not being available. Spectrum offers two kinds of modem/routers. They have a completely separate wifi router and modem setup, as well as a current modern router combination known as a gateway.

Both of these structures have slightly different relaunch procedures, which I will go over in more detail later.

For an independent modem and router configuration:

  1. Unplug the router’s power cord.
  2. Unscrew the modem’s power cord and eliminate any power packs.
  3. Wait for at least 1 minute before plugging in the modem again.
  4. Hang tight for the router to fully power on. Check to see if all of the lights on the router have turned on to see if it has.
  5. Plug in the router and turn it on.
  6. Start a web browser to see if the internet has been restored.

For a gateway configuration,

  1. Remove the entry point from the power supply.
  2. Take at least a minute before plugging in the gateway and allowing it to power up.
  3. Launch a web browser to see if the internet has been restored.

Wait a few moments to see if the connection keeps dropping again, if it does, continue to the next step.

Spectrum Internet Keeps Dropping

Check for Router Firmware Update

If you use a modem other than the one provided by Spectrum, try upgrading its firmware. Spectrum routers update their firmware automatically, so you don’t have to install them manually.

To upgrade the firmware on your modem (not the one provided by Spectrum):

  1. In the address bar, type “”.
  2. Log in to your router. The password and login information can be found in the router guidebook or on a sticker on the modem itself.
  3. Search for the Firmware or Upgrade section. They are typically located in the Advanced, Administrative structure, or Management sections. It varies according to the model.
  4. Go to the manufacturer’s website for your router. To find the installation and configuration files, enter the model number of your router into the site.
  5. Save the file to your computer after downloading it.
  6. Unzip the ZIP file.
  7. Choose File or Browse in the Update section.
  8. Choose the file that you extracted earlier.
  9. Begin the update and sit tight for it to complete.
  10. After the update is complete, restart the router.

Check Your Cables

Any router’s cables are a recognized failure point. Examine all connections and ensure that no cables are damaged. Replace them with new ethernet cables if necessary. The DbillionDa Cat8 ethernet connection is an excellent choice due to its sturdy construction and ability to carry large bandwidth.

Clean Your Router

Dust-induced overheating can cause the modem’s components to fail. Sweep the router and network connection and place them in places where they will not be subjected to dust and dirt. This method of cleaning the router ensures a healthy and safe environment for both patients and staff in medical facilities. You can also give your router a fresh start by rebooting it. Schedule a regular time to turn your router on and off. When you restart your router, you clear out any electronic cobwebs that have collected in your Wi-Fi device. It will also aid in improving the slow internet pace that has been driving you insane.

Relocate Your Router

Sometimes the issue is the direct link to your device, which can occur if you are in a depletion region in a Wi-Fi network. A dead zone in a Wi-Fi network is an area where the transmitter does not reach. It will be within the network’s maximum reach, but the linkage will be poor because of variables such as big metal objects.

Try migrating the router and seeing if the connection drops out again. Keep the router away from too many objects, especially large metal things.

Reduce The Number Of Devices

With each additional device that is added to the network, the network is put under more tension to manage all of the devices. Because of this, bandwidth may be reduced, causing the connection to drop at the console you were using.

Disconnect any devices that are not currently connected to the internet. You can always reconnect them later if necessary. This helps to reduce overcrowding on your Wi-Fi network, providing you with a more credible experience.

Use An Ethernet Connection

If your Wi-Fi is still causing problems on your PC, simply connect it via ethernet to the router or gateway. An internet network is more credible than a wireless connection and can provide consistent speeds.

If you’re using a Windows PC, disable the Green Ethernet setting. It is used to save energy, but it can have an impact on Ethernet network performance. To turn off Green Ethernet, follow these steps:

  1. Search for Connectivity and Sharing Center in the Start menu.
  2. Change the adapter settings by right-clicking on Connection.
  3. Navigate to Properties > Configure.
  4. Disable Green Ethernet by going to the Highly developed or Power Management tab.

Use A Wi-Fi Extender

Wi-Fi extenders increase the useful range of your area network connection. They also have the added benefit of eliminating dead zones.

If you have a large house and your connection drops out in specific areas, consider purchasing a Wi-Fi extender. I’d suggest the TP-Link AC750 WiFi extension cable because of its flexible set of features and ability to add additional extenders as needed.

Check Service Disruption Using Spectrum Support

Spectrum issues can also cause your web to go down. However, you would need to prove that a provider-side outage occurred. Spectrum, thankfully, has a tool that allows you to do just that. Their service disruption tool can tell you if there is a power failure in your area and how long it will take to fix it. Unfortunately, the first and only thing you can do is wait until they fix the problem. It’s also possible that your Internet is dropping due to a Spectrum Database Server Error.

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Max Anthony

Mainly Max Anthony is an athletics tutor & lives in Texas but that's not it. He's is also a music producer, content creator, record producer, writer, and session musician. He has been producing music and engineering at a lower level for over 5 years. His passions include quality music gear and that's what he loves to write about on HifiBeast. ( Shoot him an email now )