Returning Spectrum Equipment – Easy Guide

By Max Anthony •  Updated: 11/19/22 •  7 min read


Returning Spectrum EquipmentSpectrum allows customers to use internet modem for no cost, but it costs money to connect to Wi-Fi networks, so many customers choose to use the free Spectrum equipment, and buy a Wi-Fi router from the shop. You also have the option to buy a compatible modem for your internet connection.

Tech Support 24/7
Ask a Tech Specialist Online

Connect with the Expert via email, text or phone. Include photos, documents, and more. Get step-by-step instructions from verified Tech Support Specialists.

Spectrum is used to market the company’s cable television, internet, phone line, and other services. Before the company began using the Spectrum name, these offerings were mainly branded as Charter Communications.

Spectrum serves 30 million customers across 41 states, so it’s likely that you live near one of these places. If you live near a cable internet provider, Spectrum is probably the better option for you, because like its main competitors, Xfinity and Cox, Spectrum does not levy a data cap on its customers. If your address has access to a dedicated fiber internet connection, you should seriously consider going with Spectrum Internet, which will provide you with speeds that are comparable to cable broadband. If it’s an entirely fiber-optic connection, you may want to switch to Spectrum Internet to enjoy faster speeds and better reliability.

Spectrum delivers high-speed broadband service to subscribers’ homes mainly via a hybrid cable system. Cable internet is reliable, offering speeds that are significantly faster than DSL, cable, and cellular networks. But by using fiber, you will get faster download speeds and upload speeds that are equal to those of DSL. Uploading files to your computer using broadband plans from companies like Optimum, Xfinity, and Cox is often faster than uploading files to the Internet.

Tech Support 24/7
Ask a Tech Specialist Online

Connect with the Expert via email, text or phone. Include photos, documents, and more. Get step-by-step instructions from verified Tech Support Specialists.

Why Would You Need to Return Spectrum Equipment?

Spectrum licenses certain products that allow users to use their Spectrum services, like TV, Internet, Voice, etc. If you want to disconnect or downgrade Spectrum Services, it is your responsibility to return all the equipment you’ve leased from them.

If someone wants to disconnect your Internet service and have it transferred to another provider, you need to send back the equipment. Some of our customers want to downsize from their current plan, but it may be cheaper to upgrade than to leave it.

If the amount of data that you are able to download is higher than you think, or if you are experiencing constant connection problems, you can call customer service. They will send you a modem that will fit the plan you are seeking.

How To Return

If you receive confirmation that your line is being disconnected or that your service will be halted, the first step is to take it to the store to pick up your device. Again, it is very clear in the telecommunications company’s terms and conditions that you must make the arrangements to have the equipment returned to you as soon as possible. If you cannot do that, they will charge you a large fee.

If this time period is not met, they will ask you to pay a penalty. It’ll be added to the cost of your next bill. This fee will include all costs and expenses which are incurred in trying to recover the device.

There is over one way that you can return the equipment that you have rented. Let’s go through each one.

Returning Spectrum Equipment

UPS Return

You can easily send back the faulty equipment by using United Parcel Service (UPS). You may return the equipment to a UPS Store in any state in the United States. If not, you can use the UPS Store Locator to find the closest UPS store. This facility is also available on their website. This service is also offered through their website. UPS can safely deliver and return the equipment to Spectrum for free. It really is completely free. You can even mail the equipment back to me! You can return the equipment to Spectrum by just telling them you are a Spectrum Client. And they’ll do the rest.

FedEx Return

If you do not have a UPS or a Spectrum store in your area, you can send it to FedEx. FedEx is one of the most popular delivery companies in the country and has many depots all over the country. You can easily ship back any computer or other equipment that you purchased through Spectrum. I’ll show you which items you can send back. You may return all the equipment that you bought from Spectrum by using UPS or FedEx. If you’re a Spectrum customer, you can tell them you returned your equipment via FedEx or UPS.

You may not return all the equipment that you bought at the store.

If you received a label that allows you to return the defective equipment, stick it to the box that you are returning the device in. Removing shipping labels from the boxes will help them if they are damaged. You can also put something on the box to protect it from being ruined in transit.

Keep a copy of the shipping receipt and track the package. If you have received the correct receipt, you can call Spectrum to inform them you sent the equipment back. Give them the return reference number. Then, take the package to the nearest FedEx office. Drop the boxes at the nearest FedEx office. They will help you if you drop the items at FedEx Drop Box. They’ll help you in whatever way they can.

U.S. Postal Service

If there isn’t a UPS or FedEx depot near you, contacting the U.S. Postal Service is the easiest way to get the items back. There is no shortage of post offices in the United States. You will find many local post offices if you want to return the equipment to a store near you.

Check that your equipment is in the original packaging that it was shipped in, and that you have the return label that you have been given for that item. Also, make sure that the equipment is sealed in the same way as it was shipped. If you received the item in the wrong box, it may be necessary to write a return label on the packaging to show that you are returning the item. If you are not satisfied with the equipment that you receive, just drop it off at the post office. They will accept it. They won’t even ask you for anything in return. It’s as simple as that.

Spectrum Store Drop-Off

If there is a store in your town that offers Spectrum products, you can drop your unwanted items off at the store. If you live in an area where Spectrum Stores are located, then you may simply use a Store Locator to find a store near you. This is probably the easiest and fastest method to get products and services at Spectrum Stores. This may be the most convenient and fastest way to return any of your equipment.

Equipment Pick-Up

Anyone who has disabilities may have their equipment picked up from the store. You just have to call Spectrum Customer Service and tell them you want your equipment picked up. One technician will come and inspect all the equipment that you have bought and then send them to you.

Unreturned Equipment Fees

If you do not receive the equipment that you requested or rented, you will be charged an unrequired equipment fee. Clients will also be billed a fee for each additional piece of equipment they don’t need to be returned (e.g., lost or stolen parts). You may be penalized if someone else steals or damages your device. Your charges for the transactions will show up on your bill.

(Visited 273 times, 1 visits today)

Max Anthony

Mainly Max Anthony is an athletics tutor & lives in Texas but that's not it. He's is also a music producer, content creator, record producer, writer, and session musician. He has been producing music and engineering at a lower level for over 5 years. His passions include quality music gear and that's what he loves to write about on HifiBeast. ( Shoot him an email now )

Keep Reading