Check the Service Outage
Straight Talk partners with a variety of telecom operators to provide network coverage for its customers. If your data plan is experiencing problems with data from your mobile phone carrier, it is likely that there are other network issues related to the carrier you use, or it could be that one of your carrier partner companies goes down.
Straight Talk works with the four major carriers (Verizon, AT&T, T-Mobile and Sprint), which means that any sudden interruption in one of those networks can result in data not being available on your mobile, but that depends on where you are and what device you are using.
Check For Any System Down
Straight Talk is also prone to being down during the day, or at least in some regions of the country. If Straight Talk doesn’t permit you to access your data when you refill it, then it could be that something in the network is causing the problem.
Check the company web pages to see if they have any news on this service. If it is, you can check to see if there have been any announcements concerning this service. If you haven’t found anything that indicates that it is with Straight Talk, then it is likely that Straight Talk is not a problem. Unfortunately, it means you have to wait until a company can fix the problem. If some service is being cut off, it might be an ideal time to experiment with various ways of dealing with the problem.
Check the Subscription
Before finalizing your report, it would be wise to check the balance on your Straight Talk subscription. If your Straight Talk subscription is based on a remuneration or a credited amount, you should be able to make calls or surf the web. Watch out for the data allowances that your telecommunications service provider has given you. If the plan doesn’t have enough data or allowance, it could temporarily ban your mobile service.
Receive Settings from Straight Text Talk
You will receive a reply to the question that asks how to change APN settings when you receive them from Straight Talk. You need to text “APN” to 611611. This will give Straight Talk the correct APN settings for your device. Straight Talk sends you the correct APN settings for your mobile device, and also updates the software on your device.
Reset the Network Settings on Your Device
Straight Talk network problems can sometimes be solved by re-setting or re-configuring the network settings on your device. You should be able to access the ‘Network and Communication Settings’ section on your phone by selecting ‘Reset default settings’ from the menu. If it appears, you will be able to delete all your network settings and reinstall them from scratch. Your phone will no longer have any problems connecting to the internet; instead, all network settings on your phone will be deleted automatically.
Reset Manually the APN Setting For Android
You can try resetting the settings of APN by using the steps below:
- Go to ‘Settings’.
- Select ‘Network and Internet’.
- Tap the ‘Mobile Network’.
- Tap ‘Advanced choices’.
- At the bottom of the page, there is ‘Access Point Names’.
- Put in the ‘Access Point Names’, then you are going to observe the transporter of the network.
- In the upper and right corner of the page, tap the 3-dotted option that has the option ‘Reset to default’.
Reset Manually the APN Setting For iOS
There are several steps involved in resetting an APN setting on an iPhone, here are the steps:
- Go to the ‘Settings’.
- Tap ‘General’, after that select “Reset. “
- Under the reset option, there will be a ‘Reset Network settings’.
Do Soft Reset
In this situation, you’ll need to perform a soft reset, which is normally done when your phone stops working but is also highly recommendable in this case.
- Press & hold the keys for ‘Power’ and ‘Volume’ for at least 45 sec.
- Wait for the device to restart.
Check the problem after a restart of the device to see if it still exists.
Check Whether The Issue Is In Safe Mode
Sometimes an application that you install on your phone does not work properly, and if you are using that app, you can get the error message that the phone is not responding properly. In order to find out if it is true, you have to run your apps in Safe Mode. Only the apps that you have installed will be able to run in this mode.
- Turn off your phone.
- Press & hold the key for ‘Power’ until the model name appears on the screen.
- When ‘SAMSUNG’ appears on the screen, stop pressing the key for ‘Power’.
- Immediately, press & hold the key for ‘Volume down’.
- Keep doing step 4 until the restart of the device finishes.
- When Safe mode appears, let go of the key for ‘Volume down’.
If you are experiencing problems in Safe mode, it is probably related to an app that you installed. Discover what this is and discover it.
Delete the Cache of Your Phone
Your system caches certain data so that when you go to another site or app you can access it more quickly. Sometimes corrupted cached data causes a number of problems on a mobile device. To determine if a file is corrupt. If a cache file is a ding problem, you must first disable recovery by wiping the cache partition on the phone.
- Turn your phone off.
- Press & hold the keys for ‘Volume Up’, ‘Bixby’, ‘Power’.
- You will see an Android logo appear, then let go of all the three keys. ‘Installing system update’ is going to appear about 30 to 60 seconds before it shows the ‘Android system recovery menu’ options.
- Press the key for ‘Volume down’, then highlight to ‘wipe cache partition’.
- Press the key for ‘Power’, then select.
- Press the key for ‘Volume down’, then highlight ‘yes’, then press the key for ‘Power’ and select.
- When it is complete, the ‘Reboot system now’ is highlighted.
- Press the key for ‘Power’ to reboot the device.
See if the problem still exists.
Do Factory Reset
The last thing you need to do is to factory reset your device. If you reset your phone, your phone will now work like it did when it was brand new. Don’t just reset the phone and hope that all data will be saved, because when you reboot the phone everything will be gone.
- Turn your phone off.
- Press & hold the keys for ‘Volume Up’, ‘Bixby’, and ‘Power’.
- You will see an Android logo appear, then let go of all three keys. ‘Installing system update’ will appear for 30 to 60 sec before it shows the ‘Android system recovery menu’ options.
- Press the key for ‘Volume down’ a few times, then highlight to ‘wipe data or factory reset’.
- Press the key for ‘Power’ and select.
- Press the key for ‘Volume down’ and release after ‘Yes’ appears to highlight to delete all user data.
- Press the key for ‘Power’ and select, then start the master reset.
- When it is complete, highlight the ‘Reboot system now’.
- Press the key for ‘Power’ to reboot the device.
If you cannot set the APN of a phone after doing a factory reset, it might be that there are system or software restrictions that are preventing you from doing that. It may help to flash a new firmware or take the device to a repair shop to have it fixed.
If you’re still having problems, try connecting with Straight Talk Support and texting to their helpline, 611611, to request a service-level agreement. You may also contact Straight Talk Support through the live chat facility available on their website. You are also advised to follow their sites on social media for the latest news and updates.