Check the Internet
Disney+ will require that you connect Samsung TV at least once to the internet in order to obtain all the information needed about the content that is on the platform, and to be able to stream the content as well. When things go wrong with your network, the app is going to crash and will not allow you to access the content that you want to watch.
Go into your network and make sure all your devices are connected to the internet, and if your devices are connected, turn the power on and wait until the issue goes away. If not, try turning the power off and on again.If you are still experiencing problems, you should call your ISP. They should be able to help you resolve the problem. Check that you are able to connect to the web on all the devices you own, not just the one that you use to watch TV.
Restart the Disney+ App
If you have a good internet connection, then try restarting the app to see if it fixes the problem. Try doing it several times, if the solution doesn’t work the second time.
- Tap and then hold the Disney+ app.
- Choose ‘App info’.
- Then select ‘Force Stop’.
- Head to the app drawer, then launch the app.
- Swipe up from the bottom screen, then hold to open the current apps screen.
- Close the Disney+ app by swapping it upwards.
- Try to launch the Disney+ app.
After rebooting the application, make sure the issues that you’ve been experiencing with it are fixed.
Reinstall the Disney+ App
If restarting the app doesn’t work, re-installing it will remove all data that it has stored and install the most recent version of the app.
- Tap the Disney+ app, then hold it.
- Select Uninstall, confirm the uninstallation complete prompt whenever it finishes.
- Head to the Google Play Store.
- Find the Disney+ app and install it again.
- When the installation finished, launch the Disney+ app and log into your account.
When you successfully log into Disney+, try to play any content on it and see if the issues are resolved.
Restart the Samsung TV
If the above method doesn’t fix it, you could be experiencing a problem with your TV, and the fastest way to fix that is to start your TV again. Here are steps to restart your TV:
- Completely turn off your TV. Never put it in standby mode.
- Unplug your TV from the wall.
- Wait a minimum 45 seconds, and plug the TV back in.
- Turn your TV back on.
After your TV turns on, please open your Disney+ app, then see whether the issue has been resolved.
Reset Factory the Samsung TV
In some cases, you will have no option but to completely reset your Samsung TV. This will cause your TV to not recognize all the other apps that you have downloaded. Here are steps to reset your TV:
- Press the ‘Menu’ key on your remote.
- Navigate to’ Support’, and then to ‘Self-diagnosis’.
- Head to ‘Reset’, and it requires a code from you. If you never set any code, it’s 0000 by default.
- Accept the prompt to initiate the reset.
After your TV has been reset, get the app downloaded, and try to see if the issues with the program start appearing.
If neither of these methods help you, try getting in touch with Disney+ or Samsung to find a solution. They’re able to guide and assist you if you give them the correct information, such as your TV model or your ISP, and then they will advise you on a way to fix it. Samsung will dispatch a tech to come out to you at home if it turns out that the problem is with the TV.